How it works
How a business becomes a Calynt client.
Five stages, from the first conversation to a system that runs and keeps improving. The scope, fee and support are agreed in writing before anything is built.
From conversation to operation
Discover, build, connect, operate, improve.
Pick a stage to see what happens in it, what you do, and what is agreed and written down.
- Enquiry emailRetyped
- SpreadsheetForgotten
- Quote in a documentNo record
- Chased by phone
Discover
We map how the work runs today and agree what is worth building.
What you do
Show us the current process and the problem to solve.
What we agree and document
- Current workflow and tools
- Written scope and exclusions
- Implementation fee and launch plan
- Acceptance criteria
Dependencies
Check the dependencies before promising the connection.
Integrations depend on the access, APIs and account permissions your tools provide. Messaging and payment workflows have their own setup requirements. We confirm these during scoping and agree an alternative if a connection is not practical.
Scope that stays clear
Build what the business will actually use.
Use what already works
An existing tool may already handle part of the process well. We can connect or configure it rather than rebuild it.
Keep judgement with people
Automate repeatable rules and make the decisions that need a person explicit. Exceptions need an owner and a way to resolve them.
Define the ongoing work
A launch does not explain who handles a failed connection or a content change. Support responsibilities and ongoing work belong in the agreement.
Measure what is available
We agree what can be recorded and reviewed. Missing data stays visible, and a new build is not sold with invented performance results.
Your business already has a workflow.We make it work like a system.
Tell us how the work runs now. We will tell you what is worth building.